FAQ/Shipping & Returns


  •  Where do you ship to?

We currently only ship within the US.

  • How long does shipping within the US take?

We currently offer standard (3-7 day) or express (2 day) shipping within the US. Shipping rates are dependent on the weight of your order and calculated at the checkout.

  • Do you offer local pickup / click and collect?

Currently, we do not

  • Where do you ship from?

All orders are currently dispatched from Texas.


  • What do I do if my item arrived damaged?

If the product is damaged, we will happily replace the product for you if it is in stock, otherwise the total amount will be refunded.

  • I've changed my mind! Can I exchange an item or get a refund?

Yes. We have a 14 day exchange or refund policy. Please note:

  • Elevar Essentials will not bear the cost of return shipping unless the item is damaged or you have been sent the wrong product
  • Elevar Essentials cannot accept any liability for lost or missing goods returned by unregistered post
    • Please allow up to 5 - 7 business days for the return to be assessed before a refund can be processed

To make a return / exchange, please email info@elevaressentials.com with the following information: 

  1. Your order number
  2. The item you wish to return and the item you wish to exchange for if applicable
  3. The reason for your return or exchange (this is to help us improve our customer's shopping experience)
  • Can I cancel my order?

If you'd like to cancel or amend your order, please email info@elevaressentials.com as soon as possible and we will work to accommodate your request. If an order has been shipped, we will not be able to cancel the order or revert the shipping process.


For all other enquiries, please email info@elevaressentials.com


  • How should I clean the outside of my bag? 

Only clean your Saffiano leather using either a genuine leather cleaner or a damp cloth. Do not rub the leather too rigorously or use household cleaners as this can lead to the color fading and damage the finish to the leather. 

  • Can I order more dividers? 

Currently we do not have the option for additional dividers